An elderly woman named Bernice lives in Albuquerque, New Mexico. When she needed a new walker, she accidentally called the wrong number, expecting to speak to a medical supply store. But she was one digit off. She accidentally called Special Agent Kyle Hartstock at the Bernalillo County District Attorney's office. When nobody answered, she left a voicemail.
When Hartstock called back to sort things out, she just said, "I'm trying to get a hold of anybody with a walker." Instead of telling her she had dialed a wrong number, the special agent and other analysts decided to find a walker for her. Before long, eight employees with the DA's office showed up at her door to surprise her with it. All the employees chipped in to pay for the walker themselves.