Lindsay Pualoa lives in Ashburn, Virginia. Recently her toddler, named A.J., felt sick all night. By morning he wasn't any better, so Lindsay called and cancelled the annual furnace check scheduled for that day. She apologized for giving the HVAC company such short notice, but explained she had a sick kid at home.
Three hours later, her doorbell rang and a florist was standing on her front step. The HVAC company, AllTech Services from Sterling, had sent her flowers with a card saying they hoped A.J. would feel better soon. "I'm floored," said Lindsay. "I've never had something like this happen before."
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