This photo of a 23-year-old helping a frightened senior down an escalator was taken by Paula Piccard at the Holyoke Shopping Mall in Ingleside, Massachusetts. She was waiting at the top of the escalator when she noticed an apprehensive elderly man standing at the top. Others were impatient over his hesitation, young Alonzo Johnson asked if he could help.
The older man explained that he once got caught by an escalator, and now had a phobia of moving stairs. Without hesitation, Johnson said he would ride with him all the way to the bottom. Paula snapped their photo, posted it on social media, and it went viral.