Friday, January 8, 2016

What does Kroger mean by "guest care?"

Sonny Delfyette lives in New York. A few weeks ago he realized his Mom was in trouble after undergoing a medical procedure for diabetes. She had no food at home to maintain healthy sugar levels, so he tried to buy food for online at the Warwood Kroger near her home in Wheeling, W.VA. The store could not take online orders, so he called, and the store manager, Sam, told him they could not fill orders by phone. He asked what was the problem, and Sonny explained.

                                                                Sam and Sonny                                                       Facebook

"Is it okay if I just get her some bread and some basic staples," Sam asked? "I'll pay for it myself." And Kroger "guest care" didn't end there. On Christmas Eve, Sam had a hot meal sent to Sonny's mother. Sonny tried to repay Sam when he met him later (shown above), but Sam explained, "I put myself in your place and would want someone to help my mother too, so it's our pleasure."

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